Returns Policy

At Rags & Ruffles, each piece is handmade with care and attention to detail, due to the custom nature of our products, we do not offer refunds.

However, your satisfaction means everything to us - if you’re not 100% happy with your order, we’re here to make it right.

You’re options:

    •    Exchange your item for a different size or style (depending on availability).

    •    Exchange for a credit note to use on our website valid for 12 months.

    •    Request free alterations so your item fits just the way you want it.

To be eligible:

    •    Items must be unworn, unwashed, and in original condition and we must receive the item back within 2 weeks of you receiving.

    •    Custom measurements or highly personalized items may have limited exchange options.

Ready to Send items:

In stock / sale items are not eligible for a refund or exchange.

Please note: If you are sending your item back to us for an exchange or alterations, postage costs will need to be paid for by the customer.

If you have any questions or concerns, don’t hesitate to get in touch with our team - we’re always happy to help.